Founded in1895, Family & Children’s Service of Niagara (FACS) has provided continuous service to families in need for 114 years. Our mission “to strengthen the Niagara region...one family at a time,” is based on the belief that through helping relationships, people have the capacity to heal, to learn and to grow.  Any day of the week you may be interacting with someone whose life has been touched by Family & Children’s.

In 1912 the community came together to build a home for the agency at 826 Chilton Avenue. Over  the years our name and our services have changed, but our work of helping people help themselves has  remained the same. We are now a countywide agency meeting the needs of over 2,900 individuals and families each year. After 97 years on Chilton Avenue, we are “Building for a Second Century of Service to Families.”

In May 2008, Family & Children’s Service launched  a $2.2 million capital project to consolidate our five  Niagara Falls locations into  this new facility on Main Street in the heart of Niagara Falls. The strength of Family & Children’s is our mosaic of inter-related and complimentary services.  With the completion of this project, our services will truly be available under one roof in our new “One Stop Family Center.” And once again, 97 years later, we have turned to the community for support.

Updated Monthly
Last Update
February 10, 2010

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  • Will establish a “One Stop Family Center” providing for the needs of the whole family
  • Brings together 60 staff members who are  currently disbursed in  5 locations across a 10 block area in  Niagara Falls
  • Will improve access and eliminate stress for individuals seeking service
  • Will be energy and technologically efficient and eliminate the duplication of  operational costs
  • Will provide new investment in community services across the county from operational savings
  • Will be handicapped accessible and will provide space for group services
  • Will lead to new and improved service collaborations


  • Family & Children’s home office has been located in Niagara Falls since 1895
  • 61% of our clients reside in Niagara Falls
  • Facility will become an anchor in the Redevelopment of Main Street Niagara Falls.
  • $2.2 million capital investment in an economically depressed area
  • Adaptive reuse of an existing urban structure 

Project Milestones


July 20
Demolition Began


July 29
Groundbreaking Ceremony
View Program


August 17
New Roof Begins


November 15
New Windows, Second floor painting begins, First floor drywall begins going up.


February 10

Second floor construction completed.


April 27

Doors open for business on Main Street




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