STATUS: Full Time (35 hours per week)
REPORTS TO: Supervisor-Care Management Services

Position Overview:

The Children’s Care Manager is responsible for supporting the CORE Management team in all aspects of program facilitation in addition to demonstrating knowledge of the mission and services of FACS.


  • Bachelor’s Social Work (or related field) required
  • Two years specialized training and experience with SPMI or mentally disabled population
  • Experience with linkage and coordination of community and emergency services
  • Experience in substance abuse treatment valued
  • Valid NYS Driver License and use of personal vehicle during work hours
  • Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

Job Responsibilities:

  • Provide direct social work contacts to 25- 30 children and their families
  • Provide HH services for children with low, medium and high acuity needs
  • Assist families and children in the acquisition and maintenance of public benefits e.g. financial, educational, social and community services
  • To complete required paperwork such as but not limited to CANS-NY assessments (update when required), family- driven Plan of Care (POC), intake assessment(s), etc.
  • Maintain consistent and on-going contact with client, families, providers, community resources, school and any other services the child is linked with while fulfilling unit of service expectations
  • Facilitate linkage to appropriate services; coordination of needed services and/or existing relevant services to the POC
  • Assure clients has access to the agency’s on call services for assistance after hours
  • To provide on call services after hours as scheduled
  • Prepare professionally accurate and updated case documentation
  • Progress notes to be completed within Health Home guidelines of all case activities (outreach, consent, assessment, face to face, service coordination, etc.)
  • Maintain CANS-NY certification, complete the Mandated Reporter training annually
  • Provide education to family and child concerning the nature and desired effect of services, along with information concerning conditions being treated
  • Assure responsible transition of client service into and out of the HH care, between child and adult HHs and between inpatient and community care as appropriate
  • Establish working relationships with referral sources and other related service agencies
  • Verify clients Medicaid status on a monthly basis or as frequently as needed
  • Meet with Program Supervisor on a regular, planned basis
  • Participate in mandatory and optional training, including but not confined to : CANS-NY administration, family-driven youth guided, trauma-informed care, IT, LGBT, safety in community work and management and staff meetings
  • Convene and conduct quarterly meetings to review progress, update POCs and confirm continuing client eligibility
  • Review current practices to advocate for change when needed, particularly those needed by families and minority populations

Physical/Environmental Demands:

  • Job performed primarily in community (home, public place, etc.)
  • Office work in lighted modern office facility
  • Daily local travel
  • Occasional lifting (15 pounds or less)
  • Occasional standing/sitting
  • Moderate stress
  • Regular PC/computer work

Agency Expectations:

  • Complies with all policies and procedures of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and Corporate Compliance Policies) and all governmental and legal requirements
  • Attends and participates in appropriate agency staff trainings and meetings
  • Advocates for cultural diversity/sensitivity as appropriate
  • Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
  • Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace
  • Clearance of the NYS Justice Center Requirements: Staff Exclusion List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), Criminal Background Check (CBC)

Please send cover letter and resume to:

Attn D. Carella – HR Director
1522 Main Street
Niagara Falls,  NY  14305

or email to: