Providing inter-related community social work services.

Our Services

Family & Children’s Service of Niagara has been providing a wide range of inter-related community social work services to the residents of the Niagara Region for 120 years. We serve all of Niagara County with over 90 staff members in 5 locations, including the cities of Niagara Falls and Lockport. Our mission is achieved by offering the people we serve a caring, empowering relationship with a skilled professional to help promote positive, meaningful change in their lives.

Our current mix of services includes domestic violence services and Passage House shelter for abused women and their children; community based parenting services; a range of youth services including Casey House, the only emergency shelter in the county for runaway and homeless youth; The CRIB, a transitional living program for pregnant and parenting youth ages 16 to 21; Transitional services for non-residential youth; Care Management services for children and adults with mental health or other chronic illnesses; and Healthy Families Niagara, a child abuse prevention program for expectant parents and the parents of newborns including a Fatherhood Initiative.

Services Available

Family Support Services (Family Violence Services)

– 15 bed shelter for abused women and their children (24/7 access)

Confidential location

24-Hour Confidential DV Hotline 299-0909

Community based counseling, advocacy and support groups

Community Advocacy Project – community outreach providing intense advocacy to DV clients

to link them with the services they feel will improve their social and emotional well-being

Pathways Men’s Group – for men who are abusive in intimate relationships (court mandated)

Pathways Women’s Group – for women who are abusive in intimate relationships (court mandated)

Parenting Services           

Nurturing Parenting – is an “evidence-based model” offered to parents in a variety of settings:

– Referrals from Niagara County DSS and CPS (child protective services)

– Under contract to parents receiving mental health services

– Community groups

Youth Services

Casey House – 12 bed, co-ed emergency shelter for homeless youth ages 12 – 17 (24/7 access)

24-Hour Hotline for Runaway / Homeless Youth 285-7125

The CRIB Maternity Group Home – for pregnant and/or parenting youth ages 16 to 21 who are

Homeless (maximum occupancy 10)

Transitional Services – for youth ages 16 to 21 –community based services to help young adults

become independent and self-sufficient including residential and educational assistance,

counseling, job hunting/interviewing skills, assistance with social services and medical


Care Management Services

Health Home Care Management – for Medicaid clients with mental and/or medical diagnosis

Mental Health Care Management – for individuals 18 and over with a mental health diagnosis

Children’s Supportive Case Management – for children with a mental health diagnosis

Supported Education Program – for individuals with a mental health diagnosis, who are interested

in education and training, return to school

Healthy Families Niagara – In-Home visiting program for expecting parents and parents of newborns

that provides education and support

Fatherhood Initiative – parenting education and support for dads

Group Services

Mom’s United – groups in Niagara Falls and Lockport meet monthly

United Father’s Coalition – groups meet once or twice a month in Niagara Falls

Office Locations

Niagara Falls • 1522 Main Street • 285-6984

Lockport • Lockview Plaza, 21-41 Main Street • 433-6019

24/7 Domestic Violence Hotline


24/7 Runaway Youth Hotline