Resident Care Worker – The CRIB

STATUS: Part time
PROGRAM: Youth Services – Maternity Group Home
REPORTS TO: Resident Care Coordinator

Position Overview:

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for youth in our emergency shelter; in addition to demonstrating knowledge of the mission and services of FACS.


  • Associates Degree in Human Services preferred. High School diploma (or GED) required
  • Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights
  • Must possess valid NYS Driver license
  • Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

Job Responsibilities:

  • Maintains a safe and comfortable environment for youth in residence
  • Reports all suspected incidences of child abuse/neglect to NYS hotline with supervisory approval
  • Answers incoming telephone calls from the public, assesses crisis situations and takes appropriate action in a polite and welcoming manner
  • Conducts intakes and ensures that all admission procedures are completed in a thorough and legible manner
  • Maintains confidentiality of all client information, identity, and documentation
  • Introduces and orients youth to all residential procedures including HIV/AIDS precautions, child abuse recourse, fire safety, resident guidelines and other assigned tasks
  • Sustains punctuality and consistency in reporting for scheduled work shifts
  • Provides shift coverage if requested across all Runaway Homeless Youth (RHY) programs at the discretion of management
  • Maintains awareness of the whereabouts and safety of all youth and their children in residence at all times
  • Provides short term day care service for youth and children as needed
  • Supervises and conducts recreational activities for youth and their children in residence
  • Performs the completion of staff chores and housekeeping duties as required/assigned in a thorough and efficient manner
  • Completes the Daily Log Notes accurately
  • Reports significant youth behavioral concerns to supervisor or other appropriate staff
  • Completes nightly documentation of youth behaviors in individual case files, including any calls made or received significant to youth’s case
  • Monitors and supervises daily chores, meal prep and cleanup; assures appliances are used in a safe manner by anyone in the residence
  • Provides timely reporting of all suspected incidents of child abuse/neglect to immediate supervisor
  • Completes incident reports as needed using employee manual guidelines
  • Participates actively in ongoing professional development
  • Attends monthly The CRIB staff meetings
  • Handles transportation duties on occasion, as directed by Supervisor
  • Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision

Physical/Environmental Demands:

  • Job performed in a shelter/residential setting
  • Occasional lifting (20 pounds or less)
  • Occasional standing/sitting
  • Moderate stress
  • Occasional transportation of clients using agency vehicle
  • Occasional PC/computer work

Agency Expectations:

  • Complies with all policies and procedures of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
  • Subject to clearance of the Justice Center Requirements: Staff Exclusions List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), and Criminal Background (fingerprinting)
  • Attends and participates in appropriate agency staff trainings and meetings
  • Must receive annual physical and provide documentation to management
  • Advocates for cultural diversity/sensitivity as appropriate

Please send cover letter and resume to:

Attn D. Carella – HR Director
1522 Main Street
Niagara Falls,  NY  14305

or email to: